30-day extension: QuickBooks Commerce standalone (formerly TradeGecko) retires July 10
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Quick FAQs

Need help? We've got you covered with quick answers, and find out what others are asking too.

  • What method of payment does B2B Payments accept?
  • How can I define the Payout schedule in B2B Payments?
  • How do I sign up for B2B Payments?
  • Why can't I find the B2B Payments tab inside the app?
  • How do I enable another user to refund Payments?
  • Why does my customer's payment get rejected?
  • Why can't my customer see the Pay button on the invoice?
  • How do I reconcile Payouts with the associated Invoices?
  • I am unable to process a refund with B2B Payments
  • Can I save my Customer's Credit Card information with B2B Payments?
  • Are notification emails sent out for B2B Payments?
  • Can I use multiple bank accounts for B2B Payments?
  • How do I report on B2B Payments transaction fees?
  • How do I pass the B2B Payments Transaction Fee to the customer?
  • When I send my customers an invoice, how do I process payment?
  • When I cancel an Order where the Payment was made in B2B Payments, does the Payment get refunded?
  • How can I reconcile Payments with our Payouts?
  • How do I process a partial refund using B2B Payments?
  • How do I take a partial payment using B2B Payments?
  • Why does my B2B Payments keep failing?
  • Can I create a billing statement for outstanding payments?
  • How do I get a notification when a Payment has been processed with TradeGecko Payments?
  • How do I change my bank account for B2B Payments?
  • Why do payments above $10,000 fail?
  • Why does the payment link not work for B2B Orders?
  • I can't find the payment link in the invoice
  • Is it possible to receive partial payment?
  • Can we use B2B Payments on our B2C website?

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