My customer is not receiving my B2B invitation

This could be because,

1. The B2B invitation email landed in his/her spam folder.
2. The B2B invitation email was blocked because TradeGecko is on the company’s blacklist or our domain is not whitelisted in their firewall.

If the above aren't the case for your customer, please reach out to our friendly Gecko Gurus who will be happy to help.