How do I create a refund and return for a Shopify Order?

There are two ways to create a return for a Shopify Order:

On Shopify:

• Given that the order is fulfilled, create a refund for the order on Shopify which will automatically create a Sales Return in QuickBooks Commerce.
• Within the Sales Return on QuickBooks Commerce, click on 'Receive' to revert the stock levels back to your Inventory.
• The Refunded amount will also be updated within your 'Payment' section of the Sales Order in QuickBooks Commerce.

On QuickBooks Commerce:

Creating a Sales Return on QuickBooks Commerce for a Shopify Order will adjust the Stock levels on Shopify, but a refund will not be created. 

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