There are two ways to create a return for a Shopify Order:
- Given that the order is fulfilled, create a refund for the order on Shopify which will automatically create a Sales Return in QuickBooks Commerce.
- Within the Sales Return on QuickBooks Commerce, click on 'Receive' to revert the stock levels back to your Inventory.
- The Refunded amount will also be updated within your 'Payment' section of the Sales Order in QuickBooks Commerce.
On QuickBooks Commerce:
Creating a Sales Return on QuickBooks Commerce for a Shopify Order will adjust the Stock levels on Shopify, but a refund will not be created.
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