In compliance with Amazon's Marketplace Data Protection policy, Personally Identifiable Information (PII) originating from Amazon will be stored in QuickBooks Commerce systems up to a maximum of 30 days.
PII includes data such as:
- Telephone Numbers
- E-mail Addresses
What does this mean for Amazon users in QuickBooks Commerce?
After 30 days, Relationships and Addresses in QuickBooks Commerce created by Amazon will be obfuscated (i.e. blurred out). Data on these records will not be editable. QuickBooks Commerce will also no longer send PII data to third-party systems such as your Accounting Integrations.
What will these changes look like?
Warnings for impending obfuscation of customer information will be visible on the index page of Sales Orders, Invoices, Fulfillments and Relationships:
Once the data has been anonymized, another alert will appear indicating that obfuscation has occurred:
Customer details will also no longer be visible in other parts of the app, such as on Sales Order documents, invoices, and the Lapsed Customer report.
What should I do if I want to keep a record of my Amazon customers and orders?
QuickBooks Commerce allows for bulk export of order and relationship information. From the main navigation bar and click on the Relationships tab. On the top right-hand corner, click on the Bulk Manage drop-down button and select ‘Export Relationships’, which will then allow you to run an export of all your customer details.
You can also navigate to the Intelligence tab and click on ‘Reporting’. Go to ‘Sales by Customer’ and run a report that shows a list of your customers and their corresponding orders.
Simply apply a filter: ‘Channel is Amazon’ and export a breakdown of customer names by Order via the Manage Report button at the top right of the page.
Alternatively, you may also access PII data on the Amazon Seller Central platform itself.
All exports must be done before the date of obfuscation. Data will not be recoverable after the 30 day period has lapsed.