When you need to issue a refund for a Sales Order/Invoice that was paid through TradeGecko Payments, you can process this by following these steps:
1. Access your TradeGecko Payments Dashboard
2. Select the Payments tab
3.Find the Invoice number to be refunded, and click on the Refund button on the right-hand side
- Please note only Primary Account holders can issue refunds - this function isn't available for all other users.
- Partial Refunds aren't currently supported with TradeGecko Payments. You can only issue a refund for the entire amount of the invoice, and then issue a new invoice for the new balance, if needed.