TradeGecko Payments Refund Process

When you need to issue a refund for a Sales Order/Invoice that was paid through TradeGecko Payments, you can process this by following these steps:

1. Access your TradeGecko Payments Dashboard

2. Select the Payments tab

3.Find the Invoice number to be refunded, and click on the Refund button on the right-hand side

TGpayRefund.png 

Note
  • Please note only Primary Account holders can issue refunds - this function isn't available for all other users.
  • Partial Refunds aren't currently supported with TradeGecko Payments. You can only issue a refund for the entire amount of the invoice, and then issue a new invoice for the new balance, if needed.
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