A Primary Contact has full admin rights to make changes on your account. Any major changes such as Deletion Request, requires acknowledgement or a written request from the Primary Contact. So it is important that the email address being used as the Primary Contact is active and accessible.
To make a team member as the Primary Contact, you need to;
- Login as the current Primary Contact.
- Go to Settings > Company Details > Team Member.
- Choose the member that you wish to set a the new Primary Contact.
- Click on Make Primary Contact located at the upper right-corner.
If you wish to change the Primary Contact email address, click here.
Primary Contact status will only take effect to this team member once they have accepted the request sent to their email. Until then, you still hold the Primary Contact role.
Please contact us if no email request was sent to this team member or if you have no access to the current Primary Contact.