The Channel Listing feature for the Quickbooks Commerce-WooCommerce integration provides you with a list of all the products from your WooCommerce store. This list will display products that are on both your store and inventory and will also show products that are on your store but not linked to any product in your Quickbooks Commerce inventory.
To view your WooCommerce Channel Listings go into the Products Section of your WooCommerce Integration on Quickbooks Commerce.
There are four scenarios you will encounter with Channel Listings. These are
- Linked with no errors
- Linked with errors
- Unlinked
- Not found in Quickbooks Commerce
Linked with no errors
If a product is linked with no errors to a variant, this means that the product exists on WooCommerce and on Quickbooks Commerce. You can either Unlink or Unpublish the product, or you can compare the product between WooCommerce and Quickbooks Commerce.
Linked with Errors
If a product is linked with Errors the Error column in your listing will display the issue.
Go into your Error Logs tab to resolve the error.
You can use the ”Errors Only” filter at the top of your page to view only the products that contain errors from your Product Listings tab. This eliminates the need to search through your entire Channel Listing for errors.
Unlinked
If a product is Unlinked, this means that changes made on Woocommerce and on Quickbooks Commerce will not be synced. Click the Resolve button and the following popup will appear. You can create a link and thereafter, changes will be synced.
In order for products to be linked, they must have the same SKU on both platforms.
You can use the ”See all unlinked products” filter at the top of your page to view only the products that are not linked. This eliminates the need to search through your entire Channel Listing for unlinked products.
Not Found on Quickbooks Commerce
If a product is not found on Quickbooks Commerce, you will need to import the product from WooCommerce into Quickbooks Commerce.
Before doing so, it is important to make sure you do not have the item in your inventory under a different SKU. This is to avoid creating duplicates.
If you need to import the product, Click on the Resolve Button, and the popup to input the Initial Cost will appear. Once you have done so click on Import Product.