The Channel Listing feature for the QuickBooks Commerce -Shopify integration provides you with a list of all the products from your Shopify store. This list will display products that are on both your store and inventory and will also show products that are on your store but not linked to any product in your QuickBooks Commerce inventory.
To view your Shopify Channel Listings go into the Products Section of your Shopify Integration on QuickBooks Commerce.
There are five scenarios you will encounter with Channel Listings. These are
Linked with no errors
If a product is linked with no errors to a variant, this means that the product exists on Shopify and on QuickBooks Commerce. You can either Unlink or Unpublish the product, or you can compare the product between Shopify and QuickBooks Commerce.
Unlinking a product means that the product on Shopify and on QuickBooks Commerce will be treated as separate products from then on. Changes made on either end will not be synced.
Unpublishing a product means that the product will be removed from your Shopify store and from that point will only appear in your QuickBooks Commerce inventory.
Comparing your products means that you can view the components of the products on either end. You can also decide to Unlink or Unpublish from this page as seen below.
Linked with Errors
If a product is linked with Errors the Error column in your listing will display the error message.
Go into your Error Logs to resolve the error.
You can use the ”See all products with errors” filter at the top of your page to view only the products that contain errors. This eliminates the need to search through your entire Channel Listing for errors
When you use the filter it is important to remember that only the errors on that page of your inventory will be shown. Therefore if you have 3 pages of inventory, click through all three pages to cover all errors.
If a product is Unlinked, this means that changes made on Shopify and on QuickBooks Commerce will not be synced. Click the Resolve button and the following popup will appear
You can create a link and thereafter, changes will be synced.
Once you have finished your initial Shopify integration installation it is important to come to your Channel Listings to ensure that all your products are linked.
In order for products to be linked they must have the same SKU on both platforms.
You can use the ”See all unlinked products” filter at the top of your page to view only the products that are not linked. This eliminates the need to search through your entire Channel Listing for unlinked products.
When you use “See all unlinked products the filter” it is important to remember that only the unlinked products on that page of your inventory will be shown. Therefore if you have 3 pages of inventory, click through all three pages to cover all unlinked products.
Not Found on QuickBooks Commerce
If a product is not found on QuickBooks Commerce, you will need to import the product from Shopify into QuickBooks Commerce.
Before doing so, it is important to make sure you do not have the item in your inventory under a different SKU. This is to avoid creating duplicates.
If you need to import the product, Click on the Resolve Button and the following popup will appear.
You need to input the Initial Cost Price, then click 'Import Product'.
Pending Order Variants
Essentially, if we detect orders have not been imported from your sales channel (e.g. Shopify), we know that for the variants added to that order, the QuickBooks Commerce stock level is not accurate as unimported orders do not change stock levels. Therefore, we will not send an incorrect stock level updates to any other connected sales channel, for any variants added to an unimported order.
Pending Order Variant happens when a product is not linked or found in QuickBooks Commerce.
To resolve, we suggest the following:
Import Shopify products as new products in QuickBooks Commerce.
Match Shopify products to an existing SKU in QuickBooks Commerce. This option is available when we can find a matched SKU in QuickBooks Commerce. And you can switch the variants in QuickBooks Commerce if there are duplicated SKUs.
Assign Shopify products to existing random products in QuickBooks Commerce. The assigned variant stock level will be updated from Shopify order to QuickBooks Commerce. And we will not push the stock level of assigned variants to Shopify.
Pending order will be synced right after the pending variants are resolved.
Then you will receive a confirmation email.