WooCommerce Installation Error Messages- What To Do.

If you are having trouble installing the WooCommerce integration you may be seeing one of the following error logs. Below are some steps you can take for each error type.



Invalid Signature

Unable to install: Authentication Error: Invalid Signature - provided signature does not match.

If you are presented with this error message it means that your WooCommerce consumer key and consumer secret may have expired or is no longer valid.

Try this:
Go into your WooCommerce Account. Click on “Your Profile”. Revoke the API key. Renew the API key and reinsert the newly generated key into the installation field on TradeGecko.

WooCommerce hosting provider is breaking API requests

Unable to install: Authentication Error: oauth_consumer_secret is missing

This error is caused because hosting provider that relays information between TradeGecko and WooCommerce is stripping headers on requests made on their ecommerce stores.

Try this: You will need to contact your hosting provider and tell them to check if they are doing this, and if so, allow these parameters to be relayed to WooCommerce.

Invalid URL

Unable to install: We are not able to connect to your store's API at "http://test.com", please double-check the URL and that the API has been enabled and try again.

The error occurs because an incorrect URL was entered into the field.

Try this: Copy and re-paste the URL into the field. Ensure that you have entered the ENTIRE URL into the field. including the https: and the .com.

Also ensure that you enter the components of the URL that com after the .com. For example. If your URL is http://test.com/store then entering just http://test.com will generate this error.


https Certificate

We are unable to validate the SSL certificate for https://test.com

This error occurs when you attempt to use a https protocol when your WooCommerce website either has an invalid SSL certificate or does not have a SSL certificate. (This means your URL does not begin with https).

Try this: Remove the s from https and re-try the URL.


If the problem still persists or if the error presented to you is not one we have listed here, please contact us. And kindly take a screen of the error message you are encountering.

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