TradeGecko Kickstarter 50 FAQs

New to TradeGecko? Too much jargon but not enough time? Not quite sure how this all fits in with your business? This Kickstarter FAQ will have you up and running like a pro in no time. Get intimate with these 50 questions and turbo-charge your experience with the app.

Got 99 problems? Managing inventory won't be one!

Content

1. Can I create multiple TradeGecko accounts under the login?
2. What is a Product?
3. What is a Variant?
4. What is Composite Variant?
5. How are stock levels calculated for composite variants?
6. What is a non-stock item?
7. Can composite variants be created for Purchase Orders?
8. What is Buy Price?
9. What is Recommended Retail Price?
10. What is the Initial Cost Price?
11. What is the MAC?
12. How is MAC calculated?
13. Do returns affect my Mac? How?
14. What are the different stages of a Sales Order?
15. What are the different stages of a Purchase Order?
16. What does Stock on Hand refer to?
17. What does Committed Stock refer to?
18. What does Available Stock refer to?
19. What happens to committed stock when I ship an Order? And When I return
20. How do I make a Stock Adjustment?
21. What guidelines should I follow when making a Stock Adjustment
22. What is a Stock Transfer?
23. What does keep selling past 0 do?
24. How do I Import or Export customer data?
25. What is the base currency and how do I set it up?
26. How many currencies can I have?
27. What are Document Themes and can I use it?
28. What are Email Templates?
29. How many locations can I have?
30. How can I import my products?
31. Can I import any information using an excel spreadsheet?
32. When would I need to attach a note to a variant in a Sales Order?
33. What is the Private B2B eCommerce Portal?
34. Who is the Private B2B eCommerce Portal meant for?
35. Who can I invite to my B2B business portal.
36. How do I choose the products and prices to be displayed
37. How can I make use of the Mobile Ordering App?
38. What are User Permissions?
39. Why would I need advanced user permissions?
40. What are the different Sales Channels TradeGecko integrates with?
41. Can I set up multiple Sales Channels with TradeGecko?
42. Does TradeGecko sync product information with Xero and Quickbooks?
43. Are returns made on Sales Channels updated in TradeGecko?
44. What is a Pick List?
45. What is a Price List and how many can I have?
46. What is a Price Break?
47. When would I create a Price Break?
48. Does TradeGecko support barcode scanning?
49. Does TradeGecko support drop shipping?
50. Does TradeGecko support manufacturing?

1. Can I create multiple TradeGecko accounts under the login?

Click on "Create a new account" in the user switcher drop-down options. You will be prompted to create an account that will remain under your same email login. Subsequently, you will be able to toggle between different accounts as illustrated in this article

2. What is a Product?

A product refers to the broadest classification given to the goods you are selling.
Example: If you are a clothing retailer, one of your products might be a Shirt.
Create a product now.

3. What is a Variant?

A variant is a category within a product. One product can have more than one variant, such as size, color or material.
Example: A blue Shirt in Large size. 

4. What is Composite Variant?

You may bundle different variants together for sale. These 'bundles of items' that form a separate product are known as composite variants. Find out more on how to create composite variants.

5. How are stock levels calculated for composite variants?

Stock level changes for composite variants are not separately tracked or reflected in TradeGecko. Only the variant levels of each variant that make up the composite will change.

Note
If you run any Stock Report via the Intelligence section, composite variant stock levels will not be reflected. However they will be reflected in you Sales Order Report.
6. What is a non-stock item?

If you select the “manage stock” checkbox on a variant details section, then a non-stock item is an item that does not manage its stock levels in TradeGecko and we consider it to have an infinite stock-level. Any changes to stock level of this item will not notify connected sales channels & integrations. 

7. Can composite variants be created for Purchase Orders?

No, composite variants can only be added to Sales Orders, not Purchase Orders.

8. What is Buy Price?

The price that you pay your supplier or the price that you purchase your goods for.

  • Buy Price is automatically used in Purchase Orders, when buying from vendors. The price used in the Purchase Order can be revised, if need be.
  • Buy price along with landed costs, used in the calculation of Moving Average Cost (MAC), and thereby Inventory Value.
9. What is  Recommended Retail Price?

The price that you sell to your consumers for.

  • The RRP will be synced with/pushed to your eCommerce store.
10. What is the Initial Cost Price?

Provided that you already acquired products before using TradeGecko, Initial Cost Price Per Unit represents the actual cost price of your inventory. This is the price you pay to your supplier plus any additional costs such as shipping charges or duty.This value may either be lesser or greater than the Cost/Buy Price due to several reasons.

  • Lesser due to bulk discounts provided by your supplier. If an item cost $5, purchasing it in bulk may result in the item's price being reduced to $4. But that doesn't change the fact that the item still cost $5 in your supplier's price list.
  • Greater due to shipping and handling fees related to acquiring this item. If an item cost $5 during purchase, the cost of getting it to your warehouse would certainly differ due to the factors above. Acquiring this item means that the cost could be $5.50-$6 etc.

Unless you're not sure of the Initial Cost Price Per Unit or you're getting free shipping and handling for purchasing your products, it's safe to say that you can have the Initial Cost Price Per Unit's value set to be the same as the product's Cost/Buy price. Regardless, this should never be set to 0!

Note
If you're syncing your Shopify products for the first time to TradeGecko, you'll have to set the Initial Cost Price Per Unit for your products through the price list importer. If you're importing products from WooCommerce, you can just add the Initial Cost Price Per Unit in the template itself. Otherwise, you can still do it from the price list importer.

11. What is the MAC?

The MAC refers to the Moving Average Cost. The MAC is used for all calculations made to reports from the intelligence section.  Find out more about MAC

12. How is MAC calculated?

Calculation of the MAC is determined by three movements in your account.

  1. Initial Setup
  2. Adjustments in stocks
  3. Receiving a Purchase Order
13. Do returns affect my Mac? How?

Yes. Returns will bring back stock from an order after it has been shipped. Initially each shipment line item has cost prices at the time of shipping. Upon, return, the cost price of a returned line item is calculated as the weighted average cost (WAC) of that line item’s shipment costs within the same order. 

14. What are the different stages of a Sales Order?

There are four stages in the life-cycle of a Sales Order. They are Draft, Active, Finalized and Fulfilled. Create a Sales Order now.

15. What are the different stages of a Purchase Order?

The three stages of a Purchase Order are Draft, Active and Received.

16. What does Stock on Hand refer to?

Your stock on hand refers to all the products and variants you currently have in stock. Find out how to run an Inventory Stock on Hand Report.

17. What does Committed Stock refer to?

Committed stock is stock that is tied to a Sales Order that is either active or finalized. Committed stock does not affect your stock on hand levels.

18. What does Available Stock refer to?

Available stock refers to all the products and variants you have ready to be sold in your inventory. It is the difference between your stock on hand and the committed stock.

19. What happens to committed stock when I ship an order? And when I return it?

When an order is shipped, stock level are no longer committed to the order. They will be reduced from the committed levels per-order, and be reduced (which makes them fulfilled).

However, when a return on an order is created, items will return to being available stock for inventory, which means they can be used by other orders to commit. 

20. How do I make a Stock Adjustment?

Stock adjustments are great for handling damaged, and promotional goods. They can also be used to adjust stock after stock takes. You can make a stock adjustment via the Stock Control section in your app.

21. What guidelines should I follow when making a Stock Adjustment?

You should only make a Stock Adjustment the adjustment affects your Moving Average Cost (MAC). An example would be when you receive free product samples or damaged products and you need to absorb them into your stock. Your MAC will change accordingly. 

Note
Stock Adjustments should NOT be used when you realise the stock in your warehouse and inventory do not tally. You must account for the discrepancy. Making a stock adjustment here would render your MAC inaccurate and affect how your profits are calculated as well as the accuracy of your reports.

22. What is a Stock Transfer?

A stock transfer is when products need to be moved to a new location. They can either occur in an Active state or a Received state. 

Note
There is no costing involved.
 
23. What does keep selling past 0 do?

Allows items to be sold even if they're out of stock on your sales channels.

24. How do I Import or Export customer data?

You can import and export your relationships via csv.

25. What is the base currency and how do I set it up?

Fundamentally your base currency should be the currency you conduct your accounting in. For this reason, most American companies would choose the US Dollar as their base currency. Similarly, Singaporean companies would pick the Singapore Dollar.

TradeGecko allows you to conduct Sales and Purchases in multiple currencies. However, at the end of the day all transactions are converted to the base currency.

For Sales Orders, this conversion is done when you fulfil the order (or on each partial fulfilment). For Purchase Orders, it is done when you receive the order (or on each partial receipt).

Here are 3 tips to help you decide what your base currency should be.

  1. Are you running most of the business in a single currency (buying/warehousing) and just selling in multiple currencies? Use this currency.
  2. Is your TradeGecko account connected to your accounting platform (i.e Xero Accounting)? 99% of the time you'll want to use the same currency in both systems.
  3. Which currency do most of your non-sales transactions take place in? Warehousing/Purchasing/Stock Management? That's your base currency.

Set up your base currency or find out more about setting up multiple currency.

26. How many currencies can I have?

On all our subscription plans you can set up multiple currencies.

27. What are Document Themes and can I use it?

Documents refer to the various material you can generate in-app. These include:

  1. Quotes
  2. Sales Orders
  3. Invoices
  4. Credit Notes
  5. Purchase Orders
  6. Stock Transfers
  7. Shipping Labels
  8. Shipping Details
  9. Pick Lists

In Document Themes you can upload your company logo, create a footer for your documents and set a custom colour for your email templates. Additionally you can set specific settings for specific documents.

28. What are Email Templates?

You can use the email templates in your main app to create emails for your customers. There are six templates on your main app. These are;

Quote
Order Confirmation (used in the B2B e-Commerce portal)
Sales Order
Purchase Order
Invoice
Fulfilment

Create an email template now.

29. How many locations can I have?

On the Basic plan you are entitled to a single location. On all our other plans you can set up as many locations as you need. Set up your primary location or view what our various subscription plans have to offer. 

30. How can I import my products?

You can create products individually or import them in bulk via csv.

31. Can I import any information using an excel spreadsheet?

Yes, but only .xls spreadsheets.

32. When would I need to attach a note to a variant in a Sales Order?

Adding notes to variants on your sales orders is a great way to give your customer additional information about that item. For example, if you are selling a collector’s item or a limited edition you many want to include this detail in your notes. Add a note to your variant now.

33. What is the B2B eCommerce Portal?

TradeGecko's B2B eCommerce is specifically developed to help better manage and increase your sales by allowing your customers to place orders directly online.

34. Who is the B2B eCommerce Portal meant for?

The store is primarily intended for business customers. Find out how to use and manage your B2B e-Commerce Portal

35. Who can I invite to my B2B business portal.

Business Customers.

36. How do I choose the products and prices to be displayed?

Your default location and default price list act as your B2B fallback settings. You can change this if you need.

37. How can I make use of the Mobile App?

You can view your product catalogue and take orders even without internet access. This is particularly useful if you attend roadshows or trade events.  

38. What are User Permissions?

With User Permissions, your team members will be able to use TradeGecko exactly as they need to see it. Salespeople, product managers and retail managers can all have different experiences and only deal with exactly what is required. This is great from a user experience perspective and also ensures greater data security. Set up your user permissions

39. Why would I need advanced user permissions?

Advanced User permissions allow you to limit the Orders and Companies team members are allowed to view.
This is particularly useful if your salespeople engage in competitive sales within the team. You may want to restrict them to only be able to view companies and orders that are under their care. Find out more about advanced user permissions.

40. What are the different Sales Channels TradeGecko integrates with?

Shopify, WooCommerce, Amazon & Magento.

41. Can I set up multiple Sales Channels with TradeGecko?

Yes you can have multiple Sales Channel on the Business plan and above. Find out more about setting up multiple channels or learn more about what the different subscription plans have to offer.

42. Does TradeGecko sync product information with Xero and Quickbooks?

No, it does not.

43. Are returns made on Sales Channels updated in TradeGecko?

Only on Shopify. Find out how here.

44. What is a Pick List?

When you create a shipment for a sales order, you can easily export the associated pick list. A pick list shows the bin locations of all the items in the shipment.  If you need to, you can download and print this pick list.

45. What is a Price List and how many can I have?

A list of prices you have attributed to your products. When you sign up, you are automatically assigned three price lists. You can then create as many custom price lists as you require.

46. What is a Price Break?

A Price Break is a price list defined by upper limit and lower limit quantities. This allows you to create price lists for orders within certain quantities. For example: If a customer orders between 30 and 50 of a product  you could assign a price break to orders within this quantity. 

47. When would I create a Price Break?

When you would like to provide customers with flexible pricing based on quantity they purchase.

48. Does TradeGecko support barcode scanning?

Yes TradeGecko supports barcode scanning and use barcodes to run searches in your inventory but we do not generate barcode labels.

49. Does TradeGecko support drop shipping?

We do not support drop shipping at the moment.

50. Does TradeGecko support manufacturing?

We do not support manufacturing at the moment. 

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