Account & Billing FAQ

 1. How do I view my Billing invoices?

To view your billing invoices, follow the four easy steps below,

  1. Go to Settings
  2. Click Plans & Billing
  3. Click View & Edit Your Subscription
  4. Click Edit Billing Details

You should see a header "Recently Paid Invoices" that lists all paid invoices. Click on any of them to view the invoice individually. 

 2. Do you charge a setup fee?

No at TradeGecko there are no hidden costs. Take a look at our  pricing page for more information on what each plan entitles you to.

Note
If you choose not to convert your data using our product/contact template and prefer us doing it for you, data conversion charges would be added on.

 3. What happens at the end of my trial?

We offer a 14-day free trial. After the trial period ends you will be asked to subscribe to one of the plans. Given that you have provided valid payment info, your account will continue under a paid plan according to our pricing plans.

If you do not wish to continue using TradeGecko, then you can choose not to sign up. Alternatively, you can contact us and request to have your account closed. 

 4. How do I cancel my TradeGecko account?

Easy peasy, just cancel your subscription in the Plans & Billings area in the settings of your app and you're good to go. If you ever change your mind your account will be dormant until you ask us to reactivate or you log back in and start a new billing cycle.

 5. Do I have to sign a contract to use TradeGecko?

Nope!

Since we're a "Software as a Service" company, we work on monthly or yearly subscriptions (your choice) so you can pay for the month, and cancel if and when you choose.

No problems, no fuss.

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