Returns sync with Quickbooks Online software. When orders are returned, QuickBooks Commerce pushes a credit memo for accounts integrated with Quickbooks Online.
This credit note/credit memo is only intended for accounting purposes on QuickBooks Online. An example of what a credit note looks like:
The table below shows how elements of a Credit Note sync over to a QuickBooks Credit Memo.
|Elements in Credit Note||Corresponding Response on QBO||QBO Credit Memo||One-way sync or two-way sync?||Sync frequency|
|QuickBooks Commerce Credit Note Number||Sync as Credit Memo number||Credit Memo number||One-way sync||Immediate|
|QuickBooks Commerce Sales Order Number||Doesn't sync to QBO||NA||NA||NA|
|Line item Variant description||Description||Credit Note Description||One-way sync||Immediate|
|Credit Memo created date||Sync as Credit Memo date||Credit Memo date||One-way sync||Immediate|
|Return to location||Doesn't sync to QBO||NA||NA||NA|
|Delivery type||Doesn't sync to QBO||NA||NA||NA|
|Line item Variant SKU||The variant SKU itself will sync as an service item in QBO||Line items||One-way sync||Immediate|
|Line item Price||Price will sync in the line item as non-discounted price||Line Item||One-way sync||Immediate|
|Line item Quantity||Price will sync in the line item as quantity||Line Item||One-way sync||Immediate|
|Line item Discount||QBO doesn't have line item discount, but there is discount for the whole sales invoice. All line items discount will be summed up and added as a total discount for the whole invoice.||Line Item||One-way sync||Immediate|
|Notes||Doesn't sync to QBO||NA||NA||NA|
For more information on how to create a return on sales order in QuickBooks Commerce, click here.