Returns sync with Quickbooks Online software. When orders are returned, QuickBooks Commerce pushes a credit memo for accounts integrated with Quickbooks Online.
This credit note/credit memo is only intended for accounting purposes on QuickBooks Online. An example of what a credit note looks like:
The table below shows how elements of a Credit Note sync over to a QuickBooks Credit Memo.
| Elements in Credit Note | Corresponding Response on QBO | QBO Credit Memo | One-way sync or two-way sync? | Sync frequency |
| QuickBooks Commerce Credit Note Number | Sync as Credit Memo number | Credit Memo number | One-way sync | Immediate |
| QuickBooks Commerce Sales Order Number | Doesn't sync to QBO | NA | NA | NA |
| Line item Variant description | Description | Credit Note Description | One-way sync | Immediate |
| Credit Memo created date | Sync as Credit Memo date | Credit Memo date | One-way sync | Immediate |
| Return to location | Doesn't sync to QBO | NA | NA | NA |
| Delivery type | Doesn't sync to QBO | NA | NA | NA |
| Line item Variant SKU | The variant SKU itself will sync as an service item in QBO | Line items | One-way sync | Immediate |
| Line item Price | Price will sync in the line item as non-discounted price | Line Item | One-way sync | Immediate |
| Line item Quantity | Price will sync in the line item as quantity | Line Item | One-way sync | Immediate |
| Line item Discount | QBO doesn't have line item discount, but there is discount for the whole sales invoice. All line items discount will be summed up and added as a total discount for the whole invoice. | Line Item | One-way sync | Immediate |
| Notes | Doesn't sync to QBO | NA | NA | NA |
For more information on how to create a return on sales order in QuickBooks Commerce, click here.