Create a return on a Sales Order with batch tracked inventory

 

Before you return a product you must have shipped the Sales Order (batch tracked).

Once you have shipped the order you may encounter the scenario where you need to create a return.

For this example let's choose to do a partial return. Click on manual return under the Returns section of your sales order. Remember, you can only return products up to the quantity listed in the sales order, not more. 

Fill in the return details as you normally would and click Create.

You will now need to decide which batch to return the products to: 

Create the Return.

Once you have received the Return you will be able to see the batch to which these products were returned.

In the event you need to handle recalls of a particular batch, find out how you can best approach it in this article.

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